Therapists Help Articles

Questions and answers for current and prospective therapists

How will the Talked platform improve my practice?

Our platform is designed to help you grow your client base and offer an easier way for clients to find and book your service. It...

What are the prerequisites for joining the platform?

We are open to all psychologists, psychiatrists, counsellors, psychotherapist, and social workers who are trained and who are reg...

How much does it cost?

We charge no monthly fees or joining fees. There are no contracts and you can cancel your account at anytime. We charge a flat 1...

Will I become an employee of Talked? Do I need to sign a contract?

No, you will not be an employee of Talked. There are no contracts to fill in or sign. You must however agree to the Therapists T...

Do I have to offer online therapy?

No, our platform allows you to specify the type of appointments you offer. You can choose to just allow clients to book in-person...

Can I accept in-person appointments?

You sure can! You can specify how you would like clients to book you in your dashboard . Just select 'in-person' and enter you...

How will I get paid?

We use  Stripe  to process all payments, which is a company that is trusted by millions of businesses and consumers. Once you've...

What are your terms and conditions for therapists?

It's important to read and understand our terms and conditions before using our platform. Please read the full Therapist Terms ...

Is your platform secure and is the video conferencing private?

We protect your personal information with industry standard SSL and encryption so you and your clients are always safe and secure...

Can I use Zoom instead of your video service?

No, we require all telehealth appointments to use our video service. This is to ensure that the privacy and security of customer ...

What if my client doesn’t show up?

If your client is a 'no show' simply contact us and we will update the booking as such. You will keep 100% of the fee and clien...

What is your cancellation policy?

We will offer a full refund to clients on bookings which are cancelled (or unable to be rescheduled) with at least 48 hours notic...

Can I offer an introductory appointment at a different price?

No, at this point all appointments adhere to your normal fee structure. If this is something you want please let us know . ...

Am I covered by Talked’s liability insurance?

No, we do not cover you for liability. As part of our terms and conditions you must have your own liability insurance when oper...

What is the duration of the appointments?

Each appointment is 50 minutes. Currently you are unable to change this. Please let us know if this is something you would lik...

How do I send an onboarding or intake form to my client?

Currently the best way is by emailing your client directly. To do this please email us and we will provide you with their conta...

Can I still maintain my private practice and be on the Talked platform?

Of course. Our platform was created to help you promote your private practice. We advertise you to clients who can then book a se...

What happens when I receive a booking?

When a client makes a booking with you, you will receive a confirmation email outlining the date and time of the appointment. The...

How Do Free Consultations Work?

You can allow clients to book a free 15 minute video consultation with you by enabling it in your dashboard . New clients will ...

How do I connect my Google calendar?

What is Google Sync? When you connect your Google Calendar we will periodically check your availability and update it automatica...

How do I connect my Outlook calendar?

When you connect your Outlook Calendar we will periodically check your availability and update it automatically on your Talked pr...

How do I connect my Halaxy calendar?

How to connect your Halaxy Calendar To connect your Halaxy calendar to Talked you must provide us with your unique syncing addre...

How do I connect my Cliniko calendar?

How to connect your Cliniko Calendar To connect your Cliniko calendar to Talked you must provide us with your external calendar ...