Common questions
Answered clearly

Our therapists are qualified and experienced mental health clinicians, made up of general psychologists, clinical psychologists and counsellors - all registered with AHPRA or their respective professional bodies.

What makes Talked different from traditional EAPs is that employees can choose their own therapist based on their preferences and needs. They’re not just randomly assigned someone. Once they find a good fit, they can continue seeing the same therapist across sessions to build a strong therapeutic relationship.

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We provide a clear and transparent pricing model, so you know exactly what you're paying for.

We don't charge you for features that you don't need, so instead you can choose a plan that suits your organisation's needs and budget.

Traditional EAPs often rely on a single phone number, long wait times, and limited choice for employees.

Talked is a modern wellbeing platform built around choice, access, and quality care. Through our web and mobile app, employees can book same-day sessions with fully registered psychologists, choose their own therapist and stick with them, and even transition to Medicare when eligible.

With integrated GP access and ongoing support all in one place, Talked goes far beyond a traditional EAP.

We also believe pricing should be clear and transparent, so to get started take a look at our pricing page.

Absolutely. We take privacy and confidentiality very seriously and protect your teams privacy and data using industry leading security practices and end-to-end encryption.

We never show or report who is using the service and we will never share any personal information with you. All data used to generate insights and reports is from anonymised and aggregated data.

Our EAP is digital-first, but we do provide on-site therapy options for organisations that require it. Please contact us to discuss your specific needs.

Yes, we are ISO-27001 certified. We take security and privacy very seriously and have implemented a comprehensive information security management system (ISMS) to protect your data. We are also compliant with the Australian Privacy Principles (APPs) and ensure that your data is handled in accordance with the highest standards of privacy and security.

We equip your leaders with the right tools and support to confidently manage mental health in the workplace. Including offering direct manager advice line with psychologists and mental health nurses, 1:1 consultations for guidance on employee situations and practical resources.

Yes, that is available to all employees, 7 days-a-week and is run by our Australian based mental health nurses.

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We make it super easy for your team to access Talked, they simply visit talked.com.au and sign up with their unique access code.

Yes, you can extend the EAP access to family members. They can access the platform using their unique access code.

Absolutely! We provide a full engagement toolkit and work with you and your organisation to help raise awareness of the service.

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We provide critical incident support both online and on-site for organisations that require it. Please contact us to discuss your specific needs.

Yes, we can provide training both online and on-site for organisations that require it. Please contact us to discuss your specific needs.

The Talked platform is available 24/7, 365 days a year. We have therapists available 7-days a week and sessions available morning, evening and night.

Employees can book same day therapy sessions.

Yes, our support team are just a click away and are available 7 days a week through email, phone or live chat.

Our friendly team are on hand to help you answer any questions you might have or assist your team get connected with the right support.

This depends on the plan you decide to choose. You can see our pricing page for more information on the different plans and their included sessions.

You can book a demo with us to get started.