Bupa Mental Health Cover FAQ

Yes, Bupa does cover counselling, but you must have "mental health" extras in your policy. You must also book a counselling session with a Bupa recognised counsellor.

To check whether your Bupa policy covers counselling and psychology services, you must check your policy extras for 'mental health services'. To do this you can log in to your bupa account or follow the Bupa how-to guide.

Once you have chosen a Bupa recognised provider, you can easily book a therapy session at your desired time with them. You'll need to pay for the appointment up-front. Once you've placed your booking you can then download the invoice and submit your claim direct to Bupa. Find out more about claiming mental health services with Bupa.

Yes, you can claim a rebate from Bupa when booking with a psychologist, as long as they are a Bupa provider. We've made it easy for you to see all the Bupa recognised psychologists.

No, you do not need a referral from a GP, you can simply book a session with one of our Bupa recognised provider and then claim your rebate.

Unfortunately not, if you claim a rebate from Bupa you can not claim from Medicare. To make a claim from Medicare you must have a MHCP and a referral from the GP.

Unfortunately not, you'll need to pay for your session up-front and then claim the cost back from Bupa. Depending on your policy, you may only get a partial amount back.

Yes, Bupa has announced that telehealth therapy cover is here to stay, so you're safe to claim the cost back on telehealth appointments, provided you see a Bupa recognised therapist.

You can see a list of Bupa recognised therapists here and easily book a session with them.

You can see all Bupa recognised psychologists here and then use the location search filter to enter your postcode and find a Bupa psychologist near you.