Access Australia's best EAP for small businesses

An EAP Built for Small Business

At Talked, we are committed to helping small businesses access affordable and comprehensive wellbeing support for their employees. We know that as owners and HR managers, ensuring the mental health and subsequently the productivity of employees is important. However, the ability to support employees on a limited budget means that the solutions are either sub-par or non-existent.

Enter Talked's purpose-built, confidential, and easy-to-use EAP for small businesses. Never again will small businesses need to ask "What's the best small business EAP" as Talked has the answer.

Why Choose Talked's EAP for Small Business

Talked is a modern interpretation of traditional EAPs. Where a traditional EAP focuses purely on connecting employees with counsellors by a phone call, Talked is focused on bringing meaningful and effective mental health support to employees through our purpose-built platform.

Our platform makes it incredibly easy for employees to engage with their choice of qualified psychologists and counsellors on Talked. They can choose which therapist they feel is the best fit for them, and stick with that therapist.

We also believe that pricing should be fair and transparent. Talked has no hidden fees and no funny business. You can set exactly how much budget you want to allot per employee per year through our tiered EAP packages: Essential, Enhanced, and Comprehensive.

How Talked's EAP Empowers Small Business

Tailor-made content

Talked has curated hundreds of hours of tailored mental health and wellbeing articles and resources. These are freely accessible to employees regardless of their utilisation of the therapy services. We are committed to improving wellbeing through delivering relevant, up-to-date content to our clients.

Wellbeing assessments

We empower small business organisations to regularly check in with their employees through our industry-recognised wellbeing assessments. These assessments provide deeper insights into the mental state of an organisation's employees. These insights, in turn, inform management on what actions to take to improve wellbeing.

Psychology and counselling

With over 150 psychologists and counsellors available, employees can find, book, and connect with their chosen therapist in 12 hours. Talked offers employees the choice to book a session via telehealth, over the phone, or via instant messaging.

Talked's EAP Benefits for Small Business

Reduction in Absenteeism and Presenteeism

• Recent studies show that employee access to EAPs reduces absenteeism, with some studies showing that this reduction is up to 70%. This is through an improvement in employee mental health and a subsequent decrease in sick days.

• Employees are empowered to overcome the pressure of presenteeism in the workplace and, in turn, maintain productivity.

Cost Savings Through Prevention

• Minor mental health issues can be easily prevented from escalating into major problems through frequent utilisation of the EAP. Improving employee mental health can reduce the cost of long medical leave or workers' compensation claims.

Enhanced Business Performance and Culture

• When small business owners work together with their employees and EAP, they can collectively cultivate a healthier, more engaged workforce with higher morale.

• Employees who feel supported and valued contribute to a positive work environment that attracts talent, enhances overall performance, and reduces turnover.

Compliance with Health and Safety Regulations

• With legislation in place, small business owners now have an obligation to prevent psychological injuries occurring in the workplace. Although an EAP alone can not solve this, it certainly contributes to creating a safe workplace environment.

Talked's EAP Benefits for Employees

Access to Confidential and Professional Support

• Talked's EAP provide employees with confidential, private therapy with their choice of psychologist or counsellor.

• Employees can choose how they wish to communicate, whether that be via telehealth, text, or phone.

Improved Mental Health and Wellbeing

• Talked's psychologists and counsellors are trained to assist employees improve their mental health, whether they are seeking support for anxiety, stress, or anything else.

• Employees are better equipped with resources as well as strategies on how to manage their mental health and are empowered to succeed.

Supportive Work Environment

• By showing employees that their small business employer cares about their wellbeing, a positive workplace culture can be fostered.

• By offering services like an EAP, businesses can foster a positive environment where employees feel valued, leading to greater loyalty and engagement. Supporting employee wellbeing is crucial for retention and job satisfaction.

Continuity of Care

• After employees have completed the sessions allocated by their employer, they can continue to see the same therapists on Talked. We can easily help them process their Medicare or private health insurance claims.

Transparent Pricing. Always.

We are committed to transparency in pricing. From the get-go, you have full control over the inclusions of your EAP and how much you're willing to spend per employee per year.

Unlike traditional EAPs (and even some more modern solutions), Talked does not hide its pricing behind a "Request for a proposal" or "Request for a quote" option. Instead, our EAP cost calculator tells you exactly how much our services will cost. Just enter in your employee count and the exact fees will show up!

If you already have an EAP, you can also use our calculator to see whether Talked's EAP may be a better solution for you.

Aligning Business, Employee, and Talked's Incentives

Our goal is to ensure that there are no misaligned incentives. Unfortunately, we know that utilisation of EAPs can tend to be low, sitting at ~3-5% of the total workforce. Traditional EAPs have historically taken advantage of this low utilisation to charge small businesses and SMEs for a service that isn't fully utilised.

That's why at Talked, we want to realign these incentives. We want to make sure that business needs, employee needs, and Talked's needs are all facing the same direction.

Employers shouldn't have to pay for excessive sessions or extra services that their employees are not interested in using. That's why Talked offers multiple EAP packages, letting employers choose the best one for their team.

If you want to get started with Talked's EAP, reach out today and start supporting your employees' mental health.