Frequently Asked Questions | Talked

Frequently Asked Questions

Answers to the most common questions about therapy on the Talked platform. If you're looking for detailed support, visit our support articles.

How do I book a session?

You can first find a therapist that is right for you. When you are ready to book simply choose an available time slot and follow the steps to finalise the booking.

Can I book in-person appointments?

Absolutely! You can see all the therapists who offer in-person sessions and you can select your location to find a therapist close to you.

How long are the sessions?

Each session is 50 minutes.

Counsellor, psychologist, psychotherapist... What's the difference?

Counsellors, psychologists and psychotherapists are all licensed professionals who offer patients mental health support.

Counsellors can help with concerns and difficulties in everyday life, they can guide a patient and help them understand their thought patterns, behaviours, emotions and reasons for why certain behaviours and thoughts can be problematic for the patient.

The terms “counselling” and “psychotherapy” are often used interchangeably, but there is a slight distinction. Counselling generally refers to short-term consultation while psychotherapy typically refers to longer-term treatment. In general, counselling is more concerned with practical or immediate issues and outcomes while psychotherapy is more focused on helping a person understand his/her life in a profound and reflective manner.

Psychologists can help in the same manner as counsellors and psychotherapists, but they are also involved with all matters of mind, which comprises of everyday thought processes and behaviours. Often a psychologist will work with patients in a clinical setting to assist with complex mental health conditions. If you are someone with a formal diagnosis, a psychologist might be a good choice. A psychologist may be a Medicare provider, which will allow you to claim a rebate if you are referred by a GP.

Read our blog post to find out more.

Who is Talked?

We are a small team from Melbourne who are passionate about mental health and believe that everyone should have easy access to a therapist, no matter where they live in Australia.

Our goal at Talked is to provide you with the tools and support you need to connect with qualified and professional therapists easily and quickly, at a price and time that best suits you. Learn more.

How can I see the therapists address?

If you have booked an in-person appointment with the therapists you'll receive an email with their full address. You are also able to view the appointment location in your account.

What is Telehealth Therapy?

Telehealth is very similar to in-person therapy, only difference is that it's done via your computer and webcam.

This gives the added benefit of not having to travel to your appointment and you can attend the session from the comfort and privacy of your own home.

Studies have shown that Telehealth is just as beneficial as in-person sessions and is preferred in many cases as it removes barriers. You can read more about the benefits in our guide to therapy.

How do I connect to my telehealth session?

Talked provides a secure video platform that connects you with your therapist. When you've booked an appointment you'll receive an email with link to join your video session.

You can connect to your video call using your computer, tablet or mobile phone.

Can I claim a Medicare rebate?

Yes you may be able to. To claim a Medicare rebate you must book an appointment with a suitable therapist who is a Medicare provider and a referral from a GP or specialist. Read more about the Medicare process.

Check out our Medicare FAQ page for all your common questions about Medicare answered.

I'm a therapist, how do I get on the platform?

You can learn about the platform and start the sign up process here.

Do you only offer Telehealth appointments?

No, you can also search for therapists in your local area and book an in-person appointment.

How do I sign up for an account?

You can create an account here or sign up when you make a booking.

What is your cancellation policy?

If you cancel your session with more than 48 hours notice you will receive a full refund.

If you cancel your session within 24-48 hours of the scheduled appointment you will receive a 50% refund.

If you cancel your session within 24 hours of the scheduled appointment or if you do not attend your session you will not be eligible for a refund.

Can I get a refund if I had connection issues during my telehealth session?

If your telehealth session did not meet expectations and your session was significantly interrupted due to technical issues then please contact us to request a refund.

What happens once i've booked my session?

You will receive a confirmation email with with all the appointment details.

If you've booked an in-person appointment you'll receive the therapists address.

If it's a telehealth appointment then your email will contain a join link. Simply click the join link and you'll be connected to your therapist via your web browser.

Ensure that your webcam and microphone is turned on and that you allow access to it.

I wasn't happy with my therapist, can I get a refund?

Our goal is to ensure everyone can get access to a quality mental health practitioners. If you feel like your therapist did not meet your expectations please contact us to request a refund.

I'm under 18, can I use Talked?

Yes you can, be sure to choose either 'Teenager' or 'Child' when making your appointment. If you are under 16 years old, you must have parental supervision when booking and attending your appointment.

Are the therapists registered?

All the therapists on our platform are registered, professionally trained and belong to a regulatory body.

How much does it cost?

Each therapist charges their own fees depending on their expertise and experience. You can find a therapist within your budget by using the search filters.

Are my video sessions private and secure?

Absolutely! All video sessions use our secure video software and are encrypted and solely between you and your therapist. Your video session is not recorded or stored.

Who should I speak to if I am in a crisis and need emergency assistance?

If you are experiencing suicidal or homicidal thoughts or if yourself or someone else may be in danger, call 000 for immediate assistance, do not use this site.

If you are in distress and need to talk to someone immediately please look to use one of the following resources for help.

Lifeline Australia - https://www.lifeline.org.au - 13 11 14

Suicide Call Back Service - https://www.suicidecallbackservice.org.au - 1300 659 467

Beyond Blue - https://www.beyondblue.org.au - 1300 22 46 36

Are the therapists on Talked right for me?

If you are looking to develop your psychological resilience and overall mental wellbeing by connecting with a therapist who can teach you techniques and talk through your issues then Talked is the right place for you.

The therapists on Talked can help with issues such as, stress, anxiety, depression, anger management, relationships, family conflict, self-esteem, grief and more.

Talked is not the right solution for you if:

  • you are in need of emergency assistance

  • you are in an urgent crisis and require immediate care

  • you have had suicidal thoughts or thoughts of hurting yourself or others

  • you have been diagnosed with a severe mental illness

  • you have been advised to be in psychological supervision or psychiatric care

To get the most out of the Talked platform you must have a good and stable connection to the internet.

My web cam or microphone isn't working, now what?

Check that your webcam and microphone are turned on and that you have allowed access to them.

If you are unable attend your session due to your webcam or microphone not working, please first take a look at this support article.

If you are still unable to connect to your session then your therapist will call you on the mobile number you gave when booking your appointment.

If you have not heard from them or would like to contact them directly please get in touch with us.

Why should I use Talked?

Finding the right therapist can be tough. You need to ensure you have a good rapport and they have the experience and expertise to help you.

Our goal at Talked is to connect you with the right therapist for you.

Instead of automatically assigning you a therapist we have created a platform that allows you to search, filter and chat with therapists before making a booking. You can view their profile, see a photo, watch their video and send them a message to ensure they are a good match.

How can I contact/message a therapist?

Simply find a therapist and view their profile. You can then click 'Send Message' to ask the therapist a question before placing a booking.

You will need to create an account or log in before sending a message. You'll receive an email once the therapist replies to you.

Do you accept private health insurance?

You may be able to claim back the cost of your appointments through your private health insurance. You must first check your own policy to see what you are covered for and then reach out to the therapist of your choice to ensure they are suitable.

I need help, how can I get in contact with you?

Please visit our contact us page to see the different options.

How do I change the date/time of my appointment?

Please contact us to change your appointment.

To get a full refund you must give at least 48 hours notice.

How do I cancel my appointment?

Please contact us to cancel your appointment.

To get a full refund you must give at least 48 hours notice.

Are my payment and credit card details secure?

Yes, all payment information is encrypted and we never store your credit card information.

We use Stripe to process all payments, which is a company that is trusted by millions of businesses and consumers.

Can you match me with a therapist?

Yes, we have a self assessment that you can use to get matched with the best therapist for you.

Start your self assessment now.

How do I find Bupa recognised providers?

You can easily see all our Bupa recognised therapists and also have all your questions answered on our Bupa FAQ page.

Where can I find more information and get support?

You can view all our support articles which will help answer all your questions. If you need to contact us you can do so here.

How do I book a Medicare Psychologist?

Easily book a session online with the next available psychologist here.

To help explain how Medicare works take a read of our Medicare FAQ page.

When you are ready, we have made the process super easy, simply follow our guide to book your first session.