Frequently Asked Questions
Answers to the most common questions about therapy on the Talked platform. If you're looking for detailed support, visit our support articles.
Talked is an Australian online therapy platform created by a team in Melbourne who are passionate about mental health. We match individuals and couples with qualified therapists to provide you convenient, affordable, and secure access to online therapy - wherever you may be in Australia.
Visit our About page to know more.
If you are experiencing suicidal or homicidal thoughts or if yourself or someone else may be in danger, do not use this site. Call 000 immediately.
If you are in distress and need to talk to someone urgently, please refer to the following resources:
Lifeline Australia: 13 11 14
Suicide Call Back Service: 1300 659 467
Beyond Blue: 1300 22 46 36
Finding the right therapist can be tough. You need to ensure you have a good rapport and they have the experience and expertise to help you.
Our goal at Talked is to connect you with the right therapist for you.
Instead of automatically assigning you a therapist, we have created a platform that allows you to search, filter, and chat with therapists before booking a session. You can view their profile, see a photo, watch their video, or send them a message to ensure they are a good match.
You may also use our matching tool to be recommended the best therapist for you.
Book free and unlimited 15-minute introductory sessions here on Talked, so you can get to know therapists and assess if they're a great fit without spending anything.
You can create an account here or sign up when you make a booking.
Yes, all therapists on our platform are registered, professionally trained, and affiliated with peak regulatory bodies, such as the AHPRA, PACFA or ACA.
Yes, we have a self-assessment that you can use to get matched with the best therapist for you. Start your self-assessment here.
It's totally up to you how you'd like to connect with your therapist. On Talked, you can have sessions via video call, phone call, or chat/text. You can also send your therapist messages between sessions (or even before booking) to stay supported and connected.
You can learn about the platform and start the therapist signup process here.
We work with many support coordinators and welcome you to either complete our participant referral form or book a session directly on behalf of your participant with any therapist on Talked. Just choose a therapist to get started.
Telehealth is very similar to in-person therapy. The only difference is that it's done remotely via video call, voice call, or chat. This gives the added benefit of not having to travel to your appointment, and you can attend the session from the comfort and privacy of your own home.
Studies have shown that telehealth is just as beneficial as in-person sessions and is preferred in many cases. For more info, check out our guide on the advantages of online therapy and tips for a successful therapy journey.
The prices range from $150 to $260 per session for individual therapy, depending on your choice of therapist and funding method. With Medicare, fees can be reduced to around $114.75 to $121.05. Check our pricing page for more info.
Yes, we support workplaces and employees through our program called Beyond EAP. Contact us or request a demo for more details.
Start by using our therapist matching tool or by manually find a therapist who’s right for you. When you are ready to book, simply choose an available time slot and follow the steps to finalise the booking.
Full therapy sessions run for 50 minutes. If you're still exploring your options, we also offer free, unlimited 15-minute consultations so you can try different therapists before committing to a full or ongoing session.
Yes, you can. Be sure to choose either "Teenager" or "Child" when making your appointment. If you are under 16 years old, you must have parental supervision when booking and attending your appointment.
Counsellors, psychologists and psychotherapists are all licensed professionals who offer mental health support.
Counsellors can help with concerns and difficulties in everyday life. They can help you understand your thought patterns, behaviours, emotions, and reasons for why certain behaviours and thoughts can be problematic or unhelpful.
The terms “counselling” and “psychotherapy” are often used interchangeably, but there are slight distinctions. Counselling generally refers to short-term consultation while psychotherapy typically refers to longer-term treatment. In general, counselling is more concerned with practical or immediate issues and outcomes, while psychotherapy is more focused on helping a person understand their life in a profound and reflective manner.
Psychologists can help in the same manner as counsellors and psychotherapists, but they are also involved with all matters of mind, which comprises of everyday thought processes and behaviours. Often, a psychologist will work with patients in a clinical setting to assist with complex mental health conditions. If you have a formal diagnosis, a psychologist might be a good choice. A psychologist may be a Medicare provider, which will allow you to claim a rebate if you are referred by a GP.
Read our therapist comparison guide for more information.
Talked could be a great fit if you’re looking to build resilience, strengthen your mental wellbeing, and work through challenges with the support of a qualified therapist. Therapists on Talked can help with different issues, including stress, anxiety, depression, anger management, relationships, family conflict, self-esteem, grief, and more.
Talked is not the right solution for you if:
You need of emergency assistance
You are in an urgent crisis and require immediate care
You have had suicidal thoughts or thoughts of hurting yourself or others
You have been diagnosed with a severe mental illness
You have been advised to be in psychological supervision or psychiatric care
Visit the profile of the therapist you'd like to contact, then click 'Send Message' to ask them a question before placing a booking.
You will need to create an account or log in before sending a message. You'll receive an email once the therapist replies to you.
Talked provides a secure video platform that connects you with your therapist. When you've booked a session, you'll receive an email with a link to join your video session.
You can connect to your video call using your computer, tablet, or mobile phone.
Yes, all video sessions use our secure video software, are encrypted, and are solely between you and your therapist. Your video session is not recorded or stored.
Payment is charged 48 hours before your confirmed appointment. This means that you or your therapist can book as many sessions as you need in advance, without any upfront payment.
Yes, all payment information is encrypted, and we never store your credit card information.
We use Stripe to process all payments - a reputable company trusted by millions of businesses and consumers.
Yes, you may be eligible to claim a Medicare rebate if you have a GP referral and a Mental Health Treatment Plan (MHTP).
If you do not have a regular GP, you can visit our bulk-billing GP partner to request for an MHTP.
After each session, we will process your Medicare claim for you, so you don't have to worry about any paper work. To learn more, check out our Medicare FAQ page and Medicare psychology rebates guide, or get started with Medicare.
If you don’t have a GP referral yet, you can book a bulk-billed online appointment through our partner GP service to get your referral and Mental Health Treatment Plan.
Browse available psychologists and book a time that suits you. Or, use our matching tool to get help finding someone who's not only accredited by Medicare but also meets your needs and preferences.
To help explain how Medicare works, check out our Medicare FAQ page or follow our guide to get Medicare rebates for psychology sessions.
Easily find a Medicare social worker here and book a session at a time that suits you.
To help explain how Medicare works, check out our Medicare FAQ page or follow our guide to get Medicare rebates for psychology sessions.
Unfortunately, bulk-billing your session with our psychologists is not currently available. However, we do have therapists on the platform with low out-of-pocket costs.
Yes, you may be able to claim back the cost of your therapy through your private health insurance. Check your policy or contact your policy provider to be sure.
When browsing therapists, you can use our search filters to find therapists who are providers for your specific health insurer, such as:
Yes, plan-managed and self-managed NDIS participants can book a session with any of our psychologists or counsellors. Visit our NDIS page to get started.
After booking, you'll receive a confirmation email with all the session details, including a Join link.
At your scheduled time, click the Join link to connect with your therapist via your web browser.
Make sure your webcam and microphone are turned on, and that your browser has permission to access them.
You can change your session date or time from your account at least 48 hours before your session.
We understand that plans can change. To be fair to both clients and therapists, our cancellation policy is based on how much notice you give:
More than 48 hours' notice: Full refund
24-48 hours' notice: 50% refund
Less than 24 hours' notice or no-show: No refund
You can cancel or reschedule a session from your account.
Yes, please contact us to request a refund if your telehealth session did not meet expectations or your session was significantly interrupted due to technical issues.
Check that your webcam and microphone are turned on and that you have allowed access to them.
If you are unable attend your session due to your webcam or microphone not working, please first take a look at this support article.
If you are still unable to connect to your session then your therapist will call you on the mobile number you gave when booking your appointment.
If you have not heard from them or would like to contact them directly, please get in touch with us.
Our goal is to ensure everyone gets access to a quality mental health practitioner. If you feel like your therapist did not meet your expectations, please contact us to request a refund.
Simply reset your password, then log in using your new details.
Almost all private health funds include mental health services in their policy extras, but check your policy to be sure. Once you have confirmed your coverage, you can book a counsellor, social worker, psychotherapist, psychologist, or clinical psychologist as long as they are an approved provider. For more info, read our guide on how to claim therapy through private health.
Talked lets you claim private health insurance from therapists from the following insurers:
Browse our directory of Bupa-recognised therapists, including psychologists near you. If you wish to learn more, check our Bupa FAQ page and this guide to Bupa claims.
Browse our directory of Medibank-recognised therapists, including psychologists near you. For additional support, check this guide to Medibank rebates.
Browse our directory of ahm-recognised therapists, including psychologists near you. Refer to this ahm guide for additional support.
Browse our directory of Police Health-recognised therapists. If you need more support, please refer to our Police Health guide.
Browse CUA Health-recognised therapists on the Talked platform. For more support, check out our CUA Health guide.
Browse our directory of Doctors Health Fund-approved therapists. If you need more support, refer to our Doctors Health Fund guide.
View our support articles designed to answer all your questions. If you prefer directly speaking with our team, don't hesitate to reach out through our Contact page.
