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Claim Mental Health Treatment with Police Health


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Written by Talked Team

14 Jun, 2022

Police Health does let you claim mental health services. If you're seeking counselling or any type of mental health service please read this article to make sure that you maximise your benefits.

If you want to claim your mental health benefits from Police Health's health insurance or have asked yourself "how do I claim mental health services from Police Health", we are here to help.

Who should I see?

There are many types of mental health professionals that can support you in your mental health journey. If you are unsure what the difference is between psychologists, counsellors, and social workers to psychotherapists, check out our blog post explaining the distinctions.

When deciding on which therapist to see you must ensure they are a Police Health recognised therapist - we've made it easy for you to see all the Police Health therapists who are available right now.

Do Police Health Extras cover mental health?

Police Health will only cover a mental health session with a therapist if that therapist is approved by Police Health. Police Health makes it clear the fund supports its members' mental health and wellbeing by allowing members to claim mental health services through the members' extras cover. However, Police Health members can only claim consultations with a psychologist or registered Police Health provider.

If you book a therapist who is not registered with Police Health, you cannot expect to claim the cost back, even if you are covered for the service.

We have made it easy for you to see an approved Police Health counsellor or therapist. If you book with one of these therapists you will be able to claim the cost back.

In addition to choosing an approved therapist, you must also check that your Police Health extras cover includes mental health services. Police Healthnormally pays towards the cost of psychology, counselling and digital mental health under the mental health category on most extras and packaged covers, but it's always good to check. Use the link below to log in to your Police Health account and check.

Check my Police Health cover

How to claim mental health from Police Health Extras?

When using Talked you will be required to pay for the session upfront. After your session, you can easily download your invoice from your dashboard which you can then use to submit a claim to Police Health.

The Talked platform automatically populates with the exact information Police Health requires to submit a claim, including the therapist's provider number.

Once you have your invoice you can follow these simple steps to submit a claim:

  1. Log in to your Police Health login

  2. Select "make a claim" from the menu options

  3. Upload the invoice

  4. Click submit

Your Police Health may have waiting periods for psychology and counselling mental health support. You should check you are covered before claiming a session.

Does Police Health cover online therapy?

Police Health considers the mental health and well-being of its members as a core principle. This is because Police Health recognises that online therapy provides a lot of support and assistance to the overall health of its members.

It is important to check what mental health services are covered under your extras. You can check this through your Police Health cover.

Can I claim a psychologist fee on Police Health and Medicare?

Police Health will not let you claim from both Police Health and Medicare. Therefore, if you want to make a claim for your psychologist session you will need to decide whether you claim through Medicare or your Police Health, but not both.

To claim through Medicare, you will need to have a mental health care plan. We've made it simple with our guide to booking your first Medicare appointment.

Where can I find Police Health approved therapists?

We've made it super easy for you to find and connect with a Police Health approved therapist online. You can browse our list of registered Police Health providers, book a session and connect with them via our secure video service.

After your appointment, we will provide you with an invoice containing all the information you need to claim mental health benefits from Police Health.

Not with Police Health? Don't worry, we have your back. After you see your therapist, claim your mental health rebate from ahm, Medibank, Bupa, CUA Health, Doctors Health, nib, HBF, HCF and many more private health insurers.

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