Accessible and Convenient
Available 7 days a week — choose to connect by phone, video, or web chat, whichever works best for you.
Here2Talk
In partnership with
Access professional mental health advice and support when you need it most.
Available:
Weekdays: 10am-8pm AEST
Weekends: 12-6pm AEST
Taking the first step is tough, we’ll make the next ones easier.
If things have been getting you down, causing stress or anxiety, we’re here to help you find a path forward. Our friendly mental health professionals will listen, understand your needs, and connect you with the support that suits you best.
Get Started
Eligible members* of Peoplecare Health Insurance can talk with an experienced mental health professional by phone, web chat, or video, at no cost to you.
This is not an emergency or crisis management service, if your situation is an emergency or life-threatening situation call 000. Or contact Lifeline on 13 11 14 for crisis support.
Not a Peoplecare Health Insurance member?
Find out more about how Peoplecare Health Insurance can support your mental health.
How it Works
1.Choose the most convenient way to access the service for you: phone, web chat, or video.
2.Enter your eligible Peoplecare Health Insurance membership details. If you’re phoning, our mental health professional will ask for them.
3.You'll be connected with a mental health professional.
4.They will ask a few questions about your mental health. You’re in a supportive, confidential, judgement-free space, so be open and honest.
5.They’ll take the time to understand your concerns, provide advice and resources, and connect you with support services.
*This service is only available to Peoplecare Members with an Active & Financial policy at the date the service is received. Service is not available on OSHC Extras Only or Ambulance Only.
^Limit of 1 free psychology session per eligible member per financial year.
Support from Mental Health Professionals
Talk to a qualified clinician who’ll listen, assess your needs, and guide you to the right support.
Tailored Advice and Recommendation
Get personalised recommendations and connections to the support services that best match your needs.
Frequently Asked Questions
Do I have to be a Peoplecare member to use this service?
Yes, this service is exclusively for active and financial Peoplecare Health Insurance members, excluding members on an OSHC or Ambulance Only cover.
Who is Talked?
Talked is an Australian online therapy platform connecting people to fully registered psychologists, counsellors, psychotherapists, and social workers. We provide accessible, confidential support through secure telehealth and digital wellbeing tools.
What will this service do for me? How will it help me?
This service helps you quickly connect with the right mental health support. A trained clinician will speak with you to understand what you’re going through and recommend the best next steps, whether that’s ongoing therapy, resources, or support options tailored to your needs. It’s a fast, confidential way to get clarity and help.
Is this service free?
Yes. Eligible Peoplecare members get unlimited access to the Here2Talk support service at no cost.
Eligible Peoplecare Health Insurance members can also access one free^ psychology session per financial year, plus unlimited access to the Wellbeing Platform with articles, journal prompts, and other mental health resources.
Is the service confidential and private?
Absolutely. Talked therapists follow strict professional and ethical standards, and your data is protected under Australian privacy laws.
What are the operational hours?
You can access the Wellbeing Platform anytime, 24/7.
Here2Talk is available at 10am-8pm AEST on weekdays and 12pm-6pm AEST on weekends.
Psychology sessions are available during standard business hours and after-hours, including evenings and weekends, depending on your chosen psychologist's availability.
I'm having trouble accessing the service. What should I do?
Contact Talked through team@talked.com.au or reach out to Peoplecare for eligibility-related concerns.
Can I use this service if I am in a crisis?
Talked is not a crisis service. If you're in immediate danger or need urgent support, please call 000 or contact Lifeline on 13 11 14.
Can I see a psychologist through Talked?
Yes, eligible Peoplecare Health Insurance members are eligible for one free session with a registered psychologist each financial year through this platform.
I have more questions, how do I get in touch?
If you need help or have additional questions, you can contact Talked’s support team through team@talked.com.au or reach out to Peoplecare for benefit-related queries.
This is not an emergency or crisis management service, if your situation is an emergency or life-threatening situation call 000. Or contact Lifeline on 13 11 14 for crisis support.
*This service is only available to Peoplecare Members with an Active & Financial policy at the date the service is received. Service is not available on OSHC Extras Only or Ambulance Only.
^Limit of 1 free psychology session per eligible member per financial year.
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
Telehealth Services
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
Get the Talked App
