Evidence-based model of care

A Stepped-Care Approach

Each person's journey is unique. We recognise that mental health is not a straight line.

Our model is built on a matched stepped-care framework, ensuring members receive the level of support appropriate to their current needs, ranging from preventative self-guided tools to clinical psychologist.

• Preventative: Self-guided wellbeing content, online courses, workshops and proactive tools to build resilience.
• Early Intervention: Direct access to our Care Navigators and qualified counsellors for coaching and guidance to help employees manage challenges before they escalate.
• Triage: Our registered nurses act as a clinical first point of contact. They assess the severity of an employee's needs and direct them to the most appropriate support pathway.
• Clinical Treatment: Evidence-based therapy with registered general and clinical psychologists.
• Immediate Support: 24/7 access to our care team for acute needs, safety planning and referrals to external support services.

A Vetted, High-Quality Team of Clinicians

The quality of care relies on the quality of the clinician. We are rigorous in our selection process, accepting less than 1% of clinicians who apply to join the Talked care team.

• Qualified Clinicians: AHPRA registered general psychologists, clinical psychologists, AHPRA registered nurses and accredited counsellors.
• Breath of Care: From burnout and anxiety to trauma and relationship counselling, we cover a vast range of clinical specialities to support the whole person.
• Referral Partners: Our trusted network of partners enable us to provide specialised care when needed, including psychiatrists, GPs, nutritionist and community services.

Evidence-Based Modalities

Our clinicians utilise proven, evidence-based therapeutic modalities to drive tangible improvements in mental health. We move beyond "having a chat" to focused, outcomes-driven treatment.

• Core Modalities: Includes Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Solution-Focused Therapy, and Positive Psychology.
• Tailored Treatment: Clinicians adapt their approach based on the individual’s unique circumstances and clinical presentation.
• IAR-DST Triage: Our team of registered nurses use the nationally recognised IAR-DST framework to assess need, identify risk and direct members to the most appropriate level of care.

Uncompromising Clinical Governance

Talked is proud to be accredited under the National Safety and Quality Digital Mental Health Standards (NSQDMHS). This means our service has been independently audited and verified to meet the rigorous clinical benchmarks set by the Australian Commission on Safety and Quality in Health Care.

Our platform is underpinned by a robust Clinical Governance Framework that ensures every interaction is safe, effective, and accountable. From our rigorous vetting of AHPRA-registered clinicians to our alignment with the National IAR Framework, we provide a level of clinical safety that goes far beyond a standard EAP.