Frequently Asked Questions
Everything you need to know about Talked For Work, from getting started to measuring success.
EAP is just part of what we do, but Talked is so much more than a traditional EAP. Our modern employee wellbeing platform combines high-quality psychology with integrated medical support, and practical wellbeing tools—all in one easy-to-use app.
Our therapists are qualified and experienced mental health clinicians, made up of general psychologists, clinical psychologists and counsellors - all registered with AHPRA or their respective professional bodies.
What makes Talked different from traditional EAPs is that employees can choose their own therapist based on their preferences and needs. They’re not just randomly assigned someone. Once they find a good fit, they can continue seeing the same therapist across sessions to build a strong therapeutic relationship.
We provide a clear and transparent pricing model, so you know exactly what you're paying for.
Please take a look at our pricing page and speak to our team about the best plan for your organisation.
Traditional EAPs often rely on a single phone number, long wait times, out-dated technology and limited choice for employees, which has resulted in low engagement and poor outcomes.
Talked is a modern wellbeing platform built around choice, access, and quality care. Through our web and mobile platform, employees can book same-day sessions with fully registered psychologists, choose their own therapist and stick with them, and even transition to Medicare when eligible.
With integrated medical and safety support all in one place, Talked goes far beyond a traditional EAP.
Absolutely. We take privacy and confidentiality very seriously and protect your teams privacy and data using industry leading security practices and end-to-end encryption.
We never show or report who is using the service and we will never share any personal information with you. All data used to generate insights and reports is from anonymised and aggregated data.
For those members who require face-to-face sessions we can provide in-person therapy across every major city in Australia.
Yes, we are ISO-27001 certified. We take security and privacy very seriously and have implemented a comprehensive information security management system (ISMS) to protect your data. We are also compliant with the Australian Privacy Principles (APPs) and ensure that your data is handled in accordance with the highest standards of privacy and security.
Yes, we are accredited to meet the National Safety and Quality Digital Mental Health Standards.
We equip your leaders with the right tools and support to confidently manage mental health in the workplace. Including offering direct manager advice line with psychologists and mental health nurses, 1:1 consultations for guidance on employee situations and practical resources.
Yes, our Care Team are available through a 1800 number and live chat 24/7.
Yes, we provide access to 24/7 Care Team support, registered nurses, general practitioners, nutritionists, financial advisors and more—all integrated within the Talked platform.
Yes, you have the option of extending the access to family members.
We provide everything you need to make every employee aware of your new service. This includes customised email campaigns, posters, digital assets and more.
We also work closely with your HR and internal communications teams to plan and execute a customised onboarding and awareness campaign to ensure your employees are aware of the Talked platform and how to access it.
We can also provide webinars and in-person workshops for your organisation to help drive awareness and answer any questions they may have.
Yes, we provide critical incident support both online and on-site for organisations, this includes trauma support and having psychologists on the ground to support your team in the event of a serious incident.
Yes, we can provide training both online and on-site for your time.
The Talked platform is available 24/7, 365 days a year. Our care team and triage nurses are available 24/7 through the app to provide support anytime of the day.
Members can book a psychology session within just 12 hours.
Yes, our support team are just a click away and are available 7 days a week through email, phone or live chat.
Our friendly team are on hand to help you answer any questions you might have or assist your team get connected with the right support.
This depends on the plan you decide to choose. You can see our pricing page for more information on the different plans and their included sessions.
You can book a demo with us to get started.
Start supporting your people today.
Talked acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
Talked respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
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