Holistic care navigation and clinical triage
24/7 access to registered nurses and care navigators who provide immediate guidance, clinical assessment, and clear pathways to the right level of support.
Continuous care coordination
Our care navigators are available 24/7 via phone and chat to provide immediate support.
They help members understand what level of care they need, offer reassurance in the moment and guide them to the most appropriate referral pathway, whether that is a psychologist, counsellor, GP or our team of nurses for further assessment.
Clinical assessment and triage
For members who require further assessment our registered nurses are available 24/7 to provide immediate clinical assessment using the IAR-DST framework.
We take an holistic approach by assessing symptoms, risk factors and overall presentation across both mental and physical health. Our nurses then determine the most suitable level of care and coordinate the next step in the pathway.
AI Matching Assistant
In addition to our 24/7 care team, we also provide members with a bespoke Matching Assistant that blends empathetic prompts with AI-powered matching to turn hesitation and uncertainty into a supported next step.
The Matching Assistant will recommend up to three of our best-fit clinicians to provide mental health support based on the member's unique needs, preferences, and availability.
Medicare pathways
Talked offers a unique Medicare pathway that ensures employees continued to be supported even after their funded sessions finish.
After company-funded therapy sessions are used, Talked can seamlessly transitions employees to Medicare so they can continue being supported by the same psychologist and maintain continuity of care.
Proactive follow-up care
Our care team doesn't just provide one-off support, they follow up with members to ensure they're getting the help they need and their wellbeing is improving.
For more complex or higher severity cases, nurses will check in within 24 hours to ensure the member is guided and supported.
Start supporting your people today.
Talked acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
Talked respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
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