How Iveco Found a Modern EAP Solution with Talked
Iveco partners with Talked to provide intuitive mental health support for their team.
About Iveco
Iveco's Australian and New Zealand operations provide customer-centric transport solutions. With approximately 250 team members across the region, their people are critical to achieving their mission.
Since changing, we haven't looked back. In a corporate environment, it's difficult to reach consensus on anything but the switch to Talked has received nothing but positivity.
The Challenge
Before Talked, Iveco had an EAP service agreement in place, but the reality was stark: utilisation was well below expectations, and employee feedback highlighted serious concerns about service quality and accessibility.
- Utilisation consistently low
- Low usage made fixed annual fees a poor ROI
- Aging platform with poor user experience
- Lack of engagement despite awareness campaigns and incentives
- Difficult to demonstrate value or support to employees
Why Iveco Chose Talked
When searching for a new EAP solution, Iveco had clear requirements: fast and easy access to multiple support options, and a platform that could cater to their diverse workforce demographics.
Fast, Easy Access
Immediate booking capabilities with no wait times or complex referral processes
Multiple Support Channels
Text, phone, and video options to accommodate diverse preferences across apprentice-aged to near-retirement demographics
Intuitive Platform
Modern, user-friendly interface that works seamlessly without extensive training
Partnership Approach
A provider with genuine interest in supporting needs, not just selling a product
Quality Service
High-quality support that employees would actually use and value
Fair Pricing
A pricing structure that aligns costs with actual usage and delivers value
The Strategic Decision
Once we reached out to Talked, it was clear that there was a vested interest in supporting our needs. It felt like this took priority over selling us a product or service.Implementation: Smooth and Simple
The rollout and ongoing upkeep has been smooth, requiring minimal effort from the Iveco team.
Introduction & Onboarding
An introductory email followed by a comprehensive session hosted by Talked set the foundation for successful adoption.
Positive Platform Response
During the platform walkthrough, employees responded positively to how easy it was to access resources and navigate the system.
Ongoing Communication
Simple reminders within internal communications and team meetings keep the service visible and accessible.
The Impact
Since implementing Talked, Iveco has seen meaningful improvements in their employee wellbeing.
Beyond the Numbers: Cultural Transformation
People notice that there is real support and not just a random EAP that is used as a corporate tick box. I believe our team feel more cared about.
Real Support for Life's Challenges
Safety Net for External Disruptions
Employees use Talked for non-work related life events, getting the support needed to manage external challenges while maintaining work performance
Intuitive Platform
Modern, user-friendly interface that employees find easy to navigate and use
Quality Support
High-quality mental health professionals and customer service that employees value
Data for Future Planning
Now collecting valuable data points for future analysis of correlations between wellbeing support and absenteeism
Real Impact: Supporting Life's Challenges
The Safety Net When It Matters Most
Employees have used Talked for significant non-work related life events. When external disruptors greatly impact day-to-day life, it can be hard to keep on top of work responsibilities. Talked has served as the safety net needed to help employees get up and keep moving through difficult times.
You'll see a much more polished product and better customer service. Your team will notice this too.
Ready to Transform Your Employee Wellbeing?
See how Talked can help your organisation achieve similar results.
Talked acknowledges the Traditional Owners of the lands on which we operate, and we pay our respects to Elders past, present, and emerging.
Talked respects and welcomes people of all backgrounds, genders, sexualities, abilities and cultures.
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