How Ausmed Reduced Turnover by 39% and Transformed Employee Wellbeing
Ausmed transforms its employee wellbeing experience with Talked’s modern mental health support.
About Ausmed
Ausmed creates highly integrated products that inspire and empower healthcare providers to engage with learning and put knowledge into practice.
Talked has honestly made such a positive difference for our employees and our business. The platform is easy for people to use and the support our employees receive is genuinely high quality.
Tanya Large
Head of People and Culture at Ausmed
The Breaking Point
Before Talked, Ausmed was locked into a traditional EAP contract. Despite paying a significant annual fee, employee utilisation was concerning:
- An extremely low 2 percent utilisation rate
- Paying over $500 per session when calculating actual cost
- 18% annual employee turnover rate
- Rising absenteeism
- Limited visibility into usage and employee needs
Why Ausmed Chose Talked
Ausmed's leadership team established comprehensive evaluation criteria to ensure any new EAP provider would deliver measurable clinical outcomes and genuine value. The requirements reflected evidence-based best practices in workplace mental health support:
Clear ROI
A clear pricing structure that aligns investment with actual employee engagement and outcomes
Qualified Clinical Professionals
Access to AHPRA-registered psychologists and accredited mental health practitioners with verified credentials
Clinical Confidentiality Standards
Strict privacy protocols compliant with healthcare standards, with aggregated, de-identified reporting for organisational insights
Multi-Modal Service Delivery
Evidence-based telehealth, phone and chat consultation options to accommodate diverse employee preferences and accessibility needs
Client-Centred Provider Matching
Employee autonomy in selecting practitioners based on specialisation, approach, and therapeutic fit
User Experience Excellence
Intuitive digital platform designed to reduce barriers to access and facilitate consistent engagement
The Strategic Decision
The most compelling reason for choosing Talked was the clear return on investment. I felt confident presenting it as a wellbeing initiative to the CEO because it offered a strong combination of high-quality support, a robust and easy-to-use platform, and flexible access for employees.Tanya Large
Head of People and Culture at Ausmed
Implementation and Rollout
The transition from Ausmed's old EAP to Talked was smooth and well supported, making it easy for employees to adopt the new platform with no disruption to existing workflows.
Stakeholder Alignment & Launch
We delivered a clear onboarding session to all Ausmed staff, introducing the Talked platform, how to access support, and what employees could expect from the service.
Ongoing Engagement Strategy
We supported Ausmed with regular internal communication updates, helping keep the service visible, reduce stigma, and encourage employees to access support early.
Partnership & Support Framework
Our team provided dedicated account management and ongoing consultation, ensuring the service ran smoothly and was continuously optimised to meet Ausmed’s evolving needs.
The Impact
Within 12 months of implementing Talked, Ausmed saw dramatic improvements across key metrics.
Beyond the Numbers: Cultural Transformation
One of the most significant changes I've noticed is the level of openness employees feel when discussing their mental health or their experience with the EAP. Unlike other organisations I've worked in where EAP use is often viewed as confidential to the point of stigma, our employees talk openly about using EAP. It is clearly seen as a proactive health and wellbeing resource, not a remedial one.
Tanya Large
Head of People and Culture at Ausmed
The Difference Talked Made
Reduced Stigma
Employees now openly discuss using mental health support without fear of judgment
Proactive Support
EAP seen as preventative wellness tool, not crisis intervention
Employee Choice
Staff value being able to pre-screen therapists and find the right fit
Improved Engagement
Positive feedback reflected in employee engagement surveys
Real Impact: Employee Success Stories
Navigating Change
An employee faced a significant team restructure and a new manager with a different leadership style. Through support from the P&C team and sessions with a Talked psychologist, they developed strategies for difficult conversations and clarifying expectations. The result? They chose to stay and are now thriving in their role.
Supporting Life Challenges
Another employee experiencing complex family circumstances accessed Talked's EAP for professional support. While they ultimately decided to step away from work to focus on family, they were able to make that decision with professional guidance and support through a difficult time.
Moving your EAP provider to Talked is a no-brainer. It delivers immediate efficiencies while still providing high-quality, flexible support for your employees. I highly recommend using Talked!
Tanya Large
Head of People and Culture at Ausmed
Ready to Transform Your Employee Wellbeing?
See how Talked can help your organisation achieve similar results.
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