Talked vs the traditional EAP
Most EAPs were built decades ago: a phone number, out-dated technology and very few people using it. Here is a side-by-side look at how Talked compares on the things that matter to your team.
Make an Enquiry
How Talked compares
The same duty of care, with a very different experience.
Higher engagement, not just access
An EAP only helps if people use it, and most do not. Traditional programs rely on a phone number people forget, which is part of why utilisation across the industry often sits in the single digits.
Talked supports engagement through a modern app, proactive check-ins and awareness campaigns run across your organisation. That helps drive engagement well above what most traditional EAPs see.
- Proactive check-ins that prompt support early
- Regular awareness campaigns across your organisation
- A modern app, on web and mobile
Better outcomes from registered clinicians
Outcomes depend on who delivers the care. Where many EAPs route calls to generalist counsellors, Talked connects your people with registered Australian psychologists.
Behind them is a team of mental health nurses who handle triage and 24/7 support, so people can be directed to an appropriate level of care quickly. It is structured clinical care, with regular reviews of how people are progressing.
- Registered Australian psychologists
- Mental health nurse-led triage and 24/7 support
- Evidence-based, structured clinical care
- Same-day appointments when people need them
Better access through technology
The easier support is to reach, the more people use it. Talked pairs clinical care with technology, so getting help does not mean waiting on hold.
Your team can book online, attend by video or phone, and message their therapist between sessions, with mental health, GP and nutrition support all in one place.
- Book and attend online, by video or phone
- Secure messaging with their therapist between sessions
- Nurse-led support, 24 hours a day
- One place for mental health, GP and nutrition support
Care for the whole person
Stress rarely stays in one lane. Talked looks after the whole person, so your team can reach mental health support, GP and medical appointments, and nutrition guidance, all through the one place.
Nurse-led triage points people to the right type of care quickly, whether that is a psychologist, a GP appointment or extra support along the way.
- Registered psychologists and counsellors
- GP and medical appointments, including unlimited GP access
- Nutrition and lifestyle support
- Nurse-led triage to the right care, faster
Resources made by Australian experts
Support between sessions matters too. Talked's wellbeing library is created by qualified Australian mental health experts, so the guidance is clinically sound and relevant to how people here actually live and work.
It is refreshed and added to regularly, covering everything from stress and sleep to relationships and manager support, and your team can reach it on demand, any time.
- Created by qualified Australian mental health experts
- Refreshed and added to regularly
- Practical articles, tools and self-guided programs
- Available on demand in the app, any time
Trusted by 100,000+ members across Australian organisations
Talked has honestly made such a positive difference for our employees and our business. The platform is easy for people to use and the support our employees receive is genuinely high quality.
Tanya Large
Head of People and Culture at Ausmed
See the difference for your team
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
Get the Talked App
