EAP support built for the energy frontline
Fast, confidential access to high quality Australian psychologists for your crews, with reporting that proves your duty of care across every shift and site.
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Trusted by teams across Australian workplaces
The distress in your workforce is real, and it is measurable
FIFO workers report high or very high psychological distress, against 10% in the general population
of remote mining and construction workers show high or very high distress, over two and a half times the national rate
name missing important life events while away as their biggest stressor
Why energy employers choose Talked
Rosters, remoteness and high-hazard work make mental health a frontline safety issue in energy, not a nice-to-have. Talked is built to reach your people wherever they are, support them quickly, and give you the evidence you need to meet your psychosocial obligations.
the estimated suicide rate for male mining workers in Australia across 2001 to 2019, likely closer to the upper figure
of Australians aged 16 to 85 had a mental disorder in the past year, with anxiety the most common, so the same pressures reach your wider workforce too
of remote mining and construction workers show high or very high psychological distress, far above the national figure of around 11%
Reach people on roster, on site and off grid
FIFO and remote energy work is where distress runs highest. Research shows 1 in 3 FIFO workers report high or very high psychological distress, and 28% of remote mining and construction workers sit in the same range, over two and a half times the national rate. Being away from family is the heaviest load, with 86.5% naming missing important life events as their biggest stressor.
Talked meets your people where they are. Sessions happen by video or phone, so a worker on a two-week swing in a camp can talk to the same psychologist they would see in the city, without waiting until they fly home.
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Fast access and the right clinician, every time
When someone reaches out after a tough roster or a serious incident, a six-week wait is not support. Talked connects your people to registered Australian psychologists and counsellors quickly, with no waitlists, so help arrives when people need it.
Every clinician is matched to the person and the issue, whether that is fatigue, relationship strain from time away, grief after a site fatality, or substance use. Your people get high quality care, not a generic phone script.
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Proof your duty of care is working
Energy operators carry real psychosocial obligations, and regulators expect evidence that controls are in place and effective. Talked gives you de-identified reporting that shows uptake, themes and outcomes across your workforce, so you can act on what you see and demonstrate compliance.
- Track usage across sites, crews and rosters without ever identifying an individual
- Spot emerging pressures such as fatigue or post-incident stress early, before they become safety events
- Show your board, insurer and regulator that mental health controls are real and measurable
What energy employers ask us
Your people book and attend sessions by video or phone, so location and roster are not a barrier. A worker in a remote camp, on a gas platform or at a regional substation can see a registered psychologist on a break or after shift, and keep seeing the same clinician across swings. This is where the need is greatest, given 1 in 3 FIFO workers report high or very high psychological distress and 86.5% name missing important life events while away as their biggest stressor.
What your people discuss with their clinician is private and stays between them and Talked. As the employer, you never see who used the service or what they talked about. You receive de-identified reporting on overall uptake and themes, which protects your team's trust while still giving you the insight you need. That trust is what makes people actually pick up the phone.
Yes. Energy work carries the risk of serious incidents and fatalities, and the impact ripples across a crew. Talked provides fast access with no waitlists, so affected workers can speak to a clinician quickly rather than waiting weeks. We can support individuals and teams through critical incidents, and your reporting will reflect the support being taken up so you can follow through.
Australian WHS duties now expect employers to identify and manage psychosocial hazards, and to show their controls are working. Talked gives you a credible, clinical mental health control plus de-identified reporting on uptake, themes and outcomes. That evidence helps you demonstrate to your board, insurer and regulator that you are actively managing the risks your rosters and work create.
Yes. The same pressures reach your wider workforce, with 21.5% of Australians aged 16 to 85 having had a mental disorder in the past year and anxiety the most common. Engineers, control room operators, planners and head-office teams all carry workload and on-call stress. Talked covers your entire workforce with the same high quality clinicians and fast access, so support is consistent from the field to the front office.
Rollout is straightforward. We give you launch materials your people can access from anywhere, including toolbox talk content, posters for crib rooms and noticeboards, and simple digital links. Because access is by video and phone, there is no site infrastructure to set up. You can launch across multiple locations and rosters at once, and we help you keep awareness high so uptake builds over time.
You get regular de-identified reporting that shows how many people are using Talked, the main themes coming through, and outcome measures over time. For an energy business, that means you can see whether fatigue, post-incident stress or relationship strain are showing up, target your wellbeing efforts, and track the return as you retain experienced people and reduce time lost to mental ill health.
How Talked supports your people
References
- WA Mental Health Commission and Centre for Transformative Work Design, Curtin University - Impact of FIFO Work Arrangements on the Mental Health and Wellbeing of FIFO Workers, full report (2018)
- Considine et al., Psychological distress in remote mining and construction workers in Australia, Medical Journal of Australia (2018)
- Suicide among male mining workers in Australia, Safety and Health at Work, National Coronial Information System data (2023)
- Australian Bureau of Statistics, National Study of Mental Health and Wellbeing, 2020 to 2022
Figures reflect publicly reported Australian data and are indicative. Talked is not affiliated with the organisations listed.
Give your energy workforce support that actually reaches them
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
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