Mental health support built for public service
Give your people fast access to high quality psychologists, no waitlists, so support lands before a hard week turns into a psychological injury claim.
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Trusted by teams across Australian workplaces
Psychological injury is now one of the biggest risks facing government workforces, and the road back is long and costly
police and emergency services workers report high or very high psychological distress, against 1 in 8 adults overall
return-to-work rate for psychological injury claims in the Comcare scheme, against about 85% for physical injuries
rise in serious mental health claims across Australia over the 10 years to 2023-24
Why government employers choose Talked
Public sector work comes with real exposure: high public expectations, trauma on the front line, machinery-of-government change and tight budgets. Talked is built to help your people stay well and stay at work, and to give you the evidence and assurance you need to show you are meeting your obligations.
the median time off work for a psychological injury claim in the Comcare scheme, a long road back for both the person and the team
the expected cost of a psychological injury claim in the Commonwealth public sector compared with a physical injury or disease claim
serious workers' compensation claims recorded in public administration and safety in 2022-23, 9.2% of all serious claims in Australia
Fast, high quality clinical care with no waitlists
When a public servant or frontline worker is struggling, waiting weeks for help is how a tough patch turns into time off. Talked connects your people with registered psychologists and qualified counsellors quickly, so they get genuine clinical care at the moment it matters, not a phone script.
With a median psychological injury claim in the Comcare scheme taking 30 or more weeks off work, early access is the single biggest lever you have to keep people well and on the job.
Talk to an expert
Support shaped around government work
Your teams face pressures that are specific to public service. Talked matches people to clinicians who understand them.
- Trauma-informed care for emergency services, frontline and child-and-community-facing roles, where 1 in 3 police and emergency services workers report high or very high psychological distress
- Support through restructures, machinery-of-government change and job uncertainty, so morale holds steady through change
- Help for the everyday weight of public scrutiny, complaints, FOI pressure and high caseloads
Clear reporting for your duty of care and psychosocial obligations
You are accountable for managing psychosocial hazards and showing a safe system of work. Talked gives you de-identified utilisation and wellbeing reporting that protects individual privacy while showing you where pressure is building across teams and sites.
That evidence helps you act early, brief your executive and audit committee with confidence, and demonstrate you are meeting your work health and safety duties.
What government buyers ask us
Talked gives your people fast, high quality clinical support and gives you de-identified reporting that shows support is in place and being used. That helps you demonstrate a safe system of work, manage psychosocial hazards proactively, and evidence your duty of care to your executive, your regulator and your audit committee. It sits alongside your existing WHS framework rather than replacing it.
Yes. What an employee discusses with their psychologist or counsellor is private and is never shared with you. You receive de-identified, aggregated reporting only, so you can see how the service is being used across the organisation without ever seeing who used it or why. That separation is exactly what gives your people the confidence to reach out early, which is when support works best.
Yes. Talked offers trauma-informed clinicians and fast access for high-exposure roles, where distress runs far higher than the general population. For context, 1 in 3 police and emergency services workers report high or very high psychological distress, against 1 in 8 adults overall. We match people to clinicians experienced with the pressures these roles carry, including critical incidents and cumulative trauma.
You get regular de-identified reporting on utilisation and wellbeing trends across your workforce, broken down in a way that protects privacy. You can see take-up by team or site, spot where pressure is building, and track outcomes over time. It gives you a concrete picture to take to your executive and to justify the investment.
Psychological injury is expensive and slow to recover from. In the Commonwealth public sector a psychological injury claim is expected to cost around 4 times a physical injury or disease claim, and the return-to-work rate sits at about 63% against roughly 85% for physical injuries. Helping people early, before a claim, protects your budget, your capability and your service delivery. Even a small reduction in claims and lost time pays for the program many times over.
Rollout is straightforward. We help you launch with clear comms for your people, support multiple sites and teams, and your staff can book and start sessions quickly once live. There are no waitlists holding things up, so your workforce gets value from day one rather than waiting on capacity.
How Talked supports your people
References
- Beyond Blue, Answering the Call National Survey, reported in the Australian Journal of Emergency Management (AIDR), 2018
- Comcare, 2024 Comcare National Conference, via Region Canberra, 2024
- Safe Work Australia, Key Work Health and Safety Statistics Australia 2025
- Safe Work Australia, Key Work Health and Safety Statistics Australia 2025 (full report PDF)
- Australian Public Service Commission, APS Employee Census 2024
Figures reflect publicly reported Australian data and are indicative. Talked is not affiliated with the organisations listed.
Give your people support that helps public services keep running
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
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