Mental health support that travels FIFO
An EAP your FIFO and shift workers can reach from camp or the road, with fast access to registered Australian psychologists and clear reporting to back your duty of care.
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Trusted by teams across Australian workplaces
The numbers behind why mining needs a serious EAP
of FIFO workers surveyed reported high or very high psychological distress, against 10% in the male Australian norm group
estimated suicides per 100,000 male Australian mining workers across 19 years of coronial data (likely closer to 25)
of FIFO mining workers drank at risky levels on off-shift days, with around one in three still drinking at risky levels on shift
Why mining employers choose Talked
Mining puts pressure on people that few other industries come close to. Rosters pull workers away from home for weeks, fatigue and sleep loss build up on site, and a culture of pushing through can keep problems hidden until they become serious. Talked gives your team high quality clinical care that is easy to reach from camp, on the road or at home, and gives you the reporting and assurance you need to back it up.
More than half of FIFO mining workers slept less than seven hours a night while on shift, averaging 6.3 hours on-shift against 7.5 hours off-shift.
More than seven in ten FIFO mining workers were classified as overweight or obese, a sign of the strain that camp life and long rosters put on the body.
The median time lost from work for a serious mental health compensation claim in Australia, almost five times the figure for all other injuries and diseases.
Care that fits FIFO and shift life
Your people work rosters that do not match a 9-to-5 clinic. Talked offers appointments by video and phone across extended hours, so a worker can talk to a psychologist from their donga after night shift or from home on their week off.
There are no waitlists. When someone reaches out, they are matched quickly to a registered clinician who understands the realities of camp life, time away from family and the pressure of high-risk work.
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Help for the issues that hit mining hardest
Talked clinicians work every day with the problems that show up most in mining, so your team gets care that actually fits their lives.
- Fatigue, sleep loss and the strain of long on-shift rosters
- Relationship and family pressure from weeks away from home
- Alcohol and other substance use, including risky drinking on and off shift
Proof it is working, and cover for your obligations
You get clear, de-identified reporting on usage, themes and outcomes, so you can see where the pressure points are across your sites and show your board the program is making a difference.
Talked helps you meet your duty of care and psychosocial hazard obligations with documented, high quality clinical support. Getting people help early reduces the long, costly absences that serious mental health claims bring, and keeps experienced crews on the job.
What mining employers ask us
Your team can book and attend sessions by video or phone, which means they can connect from a camp room, a regional town or home on their off-week. Appointments run across extended hours to suit shift and roster patterns, so support does not depend on someone being near a city clinic during business hours. We give your people simple ways to access help that work whether they are on swing or back home.
Mining has a strong push-through culture, and 33% of FIFO workers surveyed reported high or very high psychological distress against 10% in the male Australian norm group, so the need is real even when people stay quiet. Talked is private and easy to reach, which lowers the barrier to that first conversation. We work with you on launch communications and toolbox-friendly materials so your workforce knows the service is confidential and there for them, which lifts the take-up rate.
What your employees discuss with their clinician stays between them and the clinician. As the employer you receive de-identified, aggregate reporting on things like usage rates and common themes, never individual session details or who has booked. That separation is what builds the trust your people need to actually reach out, and it is core to how the program works.
You get regular de-identified reporting that shows usage across your sites, the main issues your team is bringing, and outcome measures from the care being delivered. This helps you spot pressure points, target your wellbeing efforts and show your board and clients the return. Early support also reduces long absences, which matters when the median serious mental health compensation claim costs 35.7 weeks of lost work, almost five times the figure for all other injuries and diseases.
Yes. Australian work health and safety law now requires employers to manage psychosocial hazards, and mining carries plenty of them, from fatigue and long rosters to isolation and high-risk work. Talked gives you documented, high quality clinical support for your people and clear reporting to evidence that you are acting on those hazards, which strengthens your duty-of-care position.
Yes. Mining sites can face serious incidents, and the impact on a crew can be lasting. Talked provides timely clinical support for affected workers after an event, with experienced clinicians who can help individuals and teams process what happened and reduce the risk of longer-term harm. We work with you so support is in place quickly when your people need it most.
How Talked supports your people
References
- Mental Health Commission of Western Australia and Curtin University Centre for Transformative Work Design, Impact of FIFO Work Arrangement on the Mental Health and Wellbeing of FIFO Workers (Full Report), 2018
- Maheen et al., Suicide in the Australian Mining Industry: Assessment of Rates among Male Workers Using 19 Years of Coronial Data, Safety and Health at Work, 2023
- Cross-sectional FIFO study, International Archives of Occupational and Environmental Health, 2022
- Safe Work Australia, Key Work Health and Safety Statistics Australia 2025
Figures reflect publicly reported Australian data and are indicative. Talked is not affiliated with the organisations listed.
Give your mining workforce mental health support that meets them where they are
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
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