An EAP built for your charity and NFP team
Give the people who carry your mission real mental health support, with qualified Australian psychologists and pay-as-you-go pricing that respects a tight budget.
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We support many not-for-profits
Frontline work takes a real toll, and it is showing up in your team
of frontline housing and homelessness workers reported moderate-to-high vicarious trauma
of ACT community sector organisations report staff exhaustion and burnout
of frontline housing and homelessness workers reported symptoms of burnout
Why charities and not-for-profits choose Talked
Mission-driven teams give a lot of themselves, and the emotional load of frontline and community work adds up. Talked helps you support the staff and volunteers carrying that load, with a service that fits not-for-profit budgets and realities.
of frontline housing and homelessness workers reported post-traumatic stress symptoms that warranted further assessment
of community sector leaders said staff turnover in their organisation is too high
of community sector workers had done an hour or more of unpaid work in the week before being surveyed, up from 55% the year before
Support that matches the load your team carries
Community sector roles expose people to trauma, distress and high-stakes situations week after week. That kind of exposure does not stay at work. Talked connects your team with psychologists and counsellors who understand vicarious trauma, burnout and the demands of helping professions.
Your people can book confidential sessions by video, phone or message, at times that fit around shift work, outreach and on-call rosters.
- Help for vicarious trauma and compassion fatigue, common in frontline housing, homelessness, family violence and disability work
- Support for burnout and exhaustion before it turns into another resignation
- Flexible booking that works around shifts, outreach and after-hours rosters
Keep good people, even when budgets are tight
Turnover is expensive, and in the community sector it is often driven by exhaustion rather than pay alone. Replacing an experienced frontline worker drains money you would rather spend on your mission.
Offering real mental health support tells your team you take their wellbeing seriously. It is a practical, visible way to back the people running your programs, and to keep them long enough to grow.
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Easy to roll out, easy to show your board
You do not need a big HR team or a complicated setup. Talked is simple to launch across paid staff and, where you choose, volunteers, with clear communications your people will actually read.
You get de-identified reporting on how the service is being used, so you can show your board, your funders and your leadership team that the investment is doing its job, without ever seeing who reached out.
What charity and not-for-profit leaders ask us
Everything your people share in a session stays between them and their psychologist or counsellor. As the employer, you never see who has booked, what they discussed, or whether a particular person used the service at all. You receive de-identified reporting on overall usage trends only. This matters in close-knit community organisations where staff often know each other well, and it is what gives your team the confidence to actually reach out.
Yes. The pressures in community work are specific, and Talked's psychologists and counsellors are equipped for them. We see this in the data: 90% of frontline housing and homelessness workers reported moderate-to-high vicarious trauma, and 43% reported post-traumatic stress symptoms that warranted further assessment. Our clinicians work with vicarious trauma, compassion fatigue and burnout, and your team can choose a practitioner who fits what they are going through.
Talked is pay-as-you-go, so you only pay for the support your team actually uses. There is no lock-in contract and no large upfront fee per head whether people use it or not. For organisations watching every dollar, that means real mental health support without committing money you may not need to spend. You can set a budget and see exactly where it goes.
You get regular de-identified reporting showing how many people are using the service and broad themes coming through, never any individual details. That gives you something concrete to take to your board and funders, and it helps you spot pressure points across the organisation. Given that 76% of ACT community sector organisations report staff exhaustion and burnout, having visibility on wellbeing is a real advantage for planning and for grant reporting.
Quickly. One of the biggest frustrations with traditional support is the wait. Talked offers fast access to qualified Australian practitioners by video, phone or message, including outside standard business hours. For staff working shifts, outreach or on-call, that flexibility is often the difference between getting help and giving up on it.
Yes. Many charities and not-for-profits rely heavily on volunteers who carry real emotional load alongside paid staff. You can choose to extend Talked to volunteers as well, and because pricing is pay-as-you-go, you are only ever paying for the support that is genuinely used. We will help you set the right scope for your organisation.
How Talked supports your people
References
- AHURI (Australian Housing and Urban Research Institute), Final Report No. 455, 'Workplace trauma on the social housing and homelessness frontline' (national survey of 578 frontline staff), 2026
- Australian Bureau of Statistics (ABS), 'National Study of Mental Health and Wellbeing, 2020-2022'
- ACTCOSS, 'Workforce and Wellbeing in the ACT Community Sector: Findings from the 2025 State of the ACT Community Sector Survey', 2025
- ACOSS (Australian Council of Social Service), 'At the Precipice: Australia's community sector through the cost-of-living crisis', Australian Community Sector Survey (1,476 staff), 2023
- ACOSS (Australian Council of Social Service), 'At the Precipice: Australia's community sector through the cost-of-living crisis', Australian Community Sector Survey, 2023
- SuperFriend, 'Indicators of a Thriving Workplace' survey (nearly 10,000 Australian workers across 19 industries), 2023
Figures reflect publicly reported Australian data and are indicative. Talked is not affiliated with the organisations listed.
Look after the staff and volunteers who carry your mission
Talked acknowledges the Traditional Owners of the lands on which we operate and pays respect to Elders past, present, and emerging.
We welcome and respect people of all backgrounds, genders, sexualities, abilities, and cultures.
If you are in crisis or experiencing suicidal or homicidal thoughts, please contact 000 or access these resources for emergency assistance.
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