Pay-as-you-go EAP pricing benefits

Pay only for what your team uses

Most EAPs charge a flat per-employee, per-month fee whether your team uses the service or not. With average utilisation across the industry sitting at just 3 to 5%, that means most of your budget goes unused.

We do it differently. Our pay-as-you-go model means you only pay for the sessions your team actually books, so your budget flows directly to the people who need it.

Poor incentives, leads to poor outcomes

With most EAP providers being paid regardless of whether anyone uses the service, this leads to a poor incentive structure, where it's beneficial for them to have low engagement and lower quality service to save costs.

With Talked's pay-as-you-go model, since you only pay for the therapy sessions your team actually use, we're incentivised to increase engagement by providing high quality care and amazing user experience.

Every feature included as standard

Our small annual service fee unlocks the entire Talked platform for your team - no add-ons required. This includes:

• Real-time reporting and analytics dashboards for HR and leadership.
• Wellbeing resources, self-help tools, journaling and mental health assessments for every employee.
• 7 day a week support hotline staffed by registered mental health nurses.
• Access to 100+ psychologists for support in under 12 hours.
• Effortless onboarding, ready-to-use engagement toolkits.

Why PAYG beats traditional EAP pricing

Most EAPs lock you into paying for sessions your team will never use. Industry-wide utilisation often sits below 5%, meaning you're paying for a service that's left on the shelf. With PAYG, you:

• Never pay for unused sessions, your spend matches your team's actual usage.
• Avoid bloated annual contracts and surprise renewal hikes.
• Scale up or down as your team grows or seasonal needs change.
• Get full transparency on every dollar spent with real-time reporting.